Position Overview

Help clients monitor IT systems, maintain records and coordinate routine operations. Review the technical responsibilities and qualifications below before applying.

Key Responsibilities

• Assist in monitoring and maintaining IT infrastructure, including servers and networks.
• Support daily operations by troubleshooting and resolving technical issues.
• Help manage IT documentation, including process manuals and system configurations.
• Assist with system updates, backups, and maintenance schedules.
• Coordinate with vendors for hardware and software procurement.
• Support the implementation of IT policies and procedures.
• Monitor system performance metrics and generate reports.
• Assist in training staff on IT processes and tools.
• Stay updated on industry best practices and emerging technologies.

Qualifications

• Proven experience in IT operations or a related field.
• Strong understanding of IT infrastructure, networking, and systems administration.
• Excellent problem-solving and analytical skills.
• Strong written and verbal communication skills.
• Ability to work independently and manage multiple tasks efficiently.
• Familiarity with IT management tools (e.g., ServiceNow, Jira) is a plus.
• Proficiency in Microsoft Office Suite and Google Workspace.

Hiring Requirements

• Bachelor’s degree in information technology, computer science, or a related field preferred.
• Minimum of 1-2 years of experience in IT operations or support.
• Relevant certifications (e.g., CompTIA Network+, ITIL) are a plus.
• Strong attention to detail and organization skills.
• Availability to work flexible hours as needed – various USA timezones

Essential Hardware Requirements

• Reliable Computer/Laptop & Backup system
• High-Speed Internet Connection – min 10Mbps or higher
• Backup connection like a pocket Wi-Fi or 5G in phone
• Noise-Canceling Headset
• Webcam
• Workstation Setup
• Surge Protector or UPS – power backup