Position Overview
We are looking for a detail-oriented IT Operations Virtual Assistant (IT Operations VA) to support client’s IT operations. The ideal candidate will have a strong understanding of IT systems, excellent organizational skills, and the ability to manage multiple tasks effectively.
Key Responsibilities
- Assist in monitoring and maintaining IT infrastructure, including servers and networks.
- Support daily operations by troubleshooting and resolving technical issues.
- Help manage IT documentation, including process manuals and system configurations.
- Assist with system updates, backups, and maintenance schedules.
- Coordinate with vendors for hardware and software procurement.
- Support the implementation of IT policies and procedures.
- Monitor system performance metrics and generate reports.
- Assist in training staff on IT processes and tools.
- Stay updated on industry best practices and emerging technologies.
Qualifications
- Proven experience in IT operations or a related field.
- Strong understanding of IT infrastructure, networking, and systems administration.
- Excellent problem-solving and analytical skills.
- Strong written and verbal communication skills.
- Ability to work independently and manage multiple tasks efficiently.
- Familiarity with IT management tools (e.g., ServiceNow, Jira) is a plus.
- Proficiency in Microsoft Office Suite and Google Workspace.
Hiring Requirements
- Bachelor’s degree in information technology, computer science, or a related field preferred.
- Minimum of 1-2 years of experience in IT operations or support.
- Relevant certifications (e.g., CompTIA Network+, ITIL) are a plus.
- Strong attention to detail and organization skills.
- Availability to work flexible hours as needed – various USA timezones
Essential Hardware Requirements
- Reliable Computer/Laptop & Backup system
- High-Speed Internet Connection – min 10Mbps or higher
- Backup connection like a pocket Wi-Fi or 5G in phone
- Noise-Canceling Headset
- Webcam
- Workstation Setup
- Surge Protector or UPS – power backup