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Sales and Customer Support Virtual Assistant

  • Remote
  • Contracted
  • Experience Level 1 - 4
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Position Overview

We are looking for a dynamic and results-driven Sales Virtual Assistant (Sales VA) to support clients in achieving targets and enhancing customer relationships. The ideal candidate will possess strong sales skills, excellent communication abilities, and a proactive approach to problem-solving.

Key Responsibilities

  • Assist with lead generation and prospecting through various channels (e.g., social media, email campaigns).
  • Manage and update the customer relationship management (CRM) system with accurate sales data.
  • Qualify leads and schedule appointments for the sales team.
  • Conduct market research to identify potential clients and industry trends.
  • Prepare and send sales proposals, quotes, and follow-up communications.
  • Provide exceptional customer service by addressing client inquiries and concerns.
  • Collaborate with the sales team to develop strategies for increasing sales and market presence.
  • Track and report on sales metrics and performance indicators.
  • Participate in training sessions to improve product knowledge and sales techniques.

Qualifications

  • Proven experience in sales or a related role.
  • Strong understanding of sales processes and customer relationship management.
  • Excellent written and verbal communication skills.
  • Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and manage multiple tasks effectively.
  • Results-oriented mindset with a passion for achieving sales targets.

Hiring Requirements

  • Bachelor’s degree in business, marketing, or a related field preferred.
  • Minimum of 1-2 years of experience in sales or customer service.
  • Familiarity with sales analytics tools is a plus.
  • Availability to work flexible hours as needed – Various US time zones

Essential Hardware Requirements

  • Reliable Computer/Laptop & Backup system
  • High-Speed Internet Connection – min 10Mbps or higher
  • Backup connection like a pocket Wi-Fi or 5G in phone
  • Noise-Canceling Headset
  • Webcam
  • Workstation Setup
  • Surge Protector or UPS – power backup

VA Hiring Process

  • Application Submission: Candidates submit applications and resumes.
  • Initial Screening: HR reviews applications to shortlist qualified candidates.
  • Initial Interview: Shortlisted candidates participate in an initial virtual interview to assess communication and fit.
  • Skills Assessment: Candidates complete a relevant skills assessment form.
  • Field of Expertise Interview: Successful candidates have a final interview with hiring managers to discuss qualifications and client matching.
  • Client Interviews: Clients conduct interviews with shortlisted candidates for final selection.
  • Onboarding: After acceptance, we assist with the onboarding process for smooth integration into the client’s organization.
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